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Our goals and challenges

We have set five broad goals to achieve Vision 2023. In the next three years and beyond, we must:

  • Deliver easy-to-use, fast, dependable and secure public services.
  • Ensure public services are equitable and inclusive.
  • Make common technology easy to access, use, and reuse across government.
  • Build digital government more quickly and more effectively.
  • Build confident, empowered multi-disciplinary teams.

To achieve these goals, we must also understand what challenges stand in our way.

To inspire leaders and teams who would like to engage in this transformation and to work together across government, we have highlighted key challenges we’ll need to face to achieve each goal. We have chosen these challenges based on our interviews and research to help us to set specific objectives and results for us to achieve each year.

We have deliberately chosen to concentrate on these goals and challenges to build momentum, alignment and trust. Making progress here is key to using technology proactively instead of reactively as we emerge from 2020.

We hope to inspire leaders and teams to help us set specific objectives and key results. We can achieve Vision 2023 by charting the path forward together, and holding ourselves accountable to doing the hard work over the next few years.


1. Deliver easy-to-use, fast, dependable and secure public services

  • Challenge 1.1: How might we make it easier to understand and navigate public services and information?
  • Challenge 1.2: What must we do to ensure critical public services and technology infrastructure are ready for surges, and are resilient and dependable? How might we make strike teams a thing of the past?
  • Challenge 1.3: How might we provide faster, more consistent, and more accurate public services?

2. Ensure public services are equitable and inclusive

  • Challenge 2.1: How can we make digital services and information accessible to everyone?
  • Challenge 2.2: How can we ensure all Californians have access to affordable, reliable high performance broadband?
  • Challenge 2.3: How might we better reflect the diversity of California in the teams building technology for California?
  • Challenge 2.4 How can we create an equitable, inclusive and diverse playing field for technology vendors?

3. Make common technology easy to access, use, share and reuse across government

  • Challenge 3.1: How can we ensure that our staff have easy access to the tools they need to succeed?
  • Challenge 3.2: How do we make it easier for departments to successfully use and reuse common technology?
  • Challenge 3.3: What do departments and staff need to easily access and use the data they need?
  • Challenge 3.4: How might we improve reliability, reduce the burden and decrease the costs of running departmental websites?
  • Challenge 3.5: How can we develop a more secure, reliable and consistent way for people seeking state services to prove who they are?

4. Build digital government more quickly and more effectively

  • Challenge 4.1: How can we better balance oversight and planning with speed and delivery?
  • Challenge 4.2: How might we develop the information needed to prioritize statewide technology investments to improve services, realize savings and reduce risk?
  • Challenge 4.3: How might we better modernize legacy infrastructure to meet our goal of continuous, timely improvement?
  • Challenge 4.4: How can we stop re-learning the same lessons? How can we speed progress by institutionalizing learning?

5. Build confident, empowered multi-disciplinary teams

  • Challenge 5.1: What do leaders need in order to confidently and successfully integrate program, operations and technology to continuously improve outcomes?
  • Challenge 5.2: How can we build stronger, integrated, multi-disciplinary teams?
  • Challenge 5.3: How can we better invest in and develop our technologists?
  • Challenge 5.4: How can we attract and keep the technology talent needed for 21st century government?